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Q: I want to book a new airtel broadband connection in Madurai, what should I do?

A: Please Call 9994245427 & give your address, we will check the feasibility. If the feasibility is there, we can provide Airtel Broadband Connection to you. We will send our executive to fill-up the application form at your convenient time & location.

Q: How much should I pay initially to get airtel broadband connection?

A: You need to pay installation charge of Rs.500 only (either by cash or cheque).

Q: How much is the broadband modem cost?

A: The Ordinary broadband modem cost Rs.800 & the Wifi broadband modem cost is Rs.1500 only. This amount should be paid at the time of activating your connection.

Q: I have my own broadband modem, could i use it for airtel?

A: Yes, we can configure airtel broadband on that modem. No need to buy a new broadband modem.

Q: Do i have to buy a telephone instrument from airtel?

A: If you are already having any telephone instrument, then you may use that. Airtel supplies three types of telephone instruments costs from Rs.450. If you donít want to use the telephone line, then no need to buy, however the provision would there to use the telephone line. You may connect any other instrument at anytime to use your landline telephone.

Q: Is there any rental for the landline connection?

A: No. there is no separate monthly rental for the landline connection.

Q: What are the documents should I have to submit to get a new broadband connection?

A: 1. Address Proof (Ex.: Driving License, Ration Card, Voter ID, Bank Statement, Rental Agreement & Etc.) 2. ID Proof ( Ex.: Driving License, Pan Card, Voter ID & Etc.) 3. One Passport size photograph.

Q: How long will it take to get a new broadband connection?

A: Within 7 working days from the date of booking.

Q: Do I have to pay anything for wiring?

A: No, is absolutely free.

Q: Is there any free call on my landline connection?

A: It depends upon the broadband plan which you are choosing.

Q: Could you send the someone to collect the application form & documents?

A: Absolutely. Please call on us at 9994245427 & fix up an appointment. Its very easy.

Q: What is Fair Usage Policy? Why do I have to put up with it?

A: Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) world over. A small number of customers use an excessive amount of the network bandwidth and impairs the experience of a large majority.
Through this policy, ISPs seek to address this imbalance and give all users the opportunity to experience the network in the same way.

Q: Why is an airtel subscriber being singled out for this policy?

A: FUP has been a practice adopted by ISPs since the 1990s and is applicable in countries across North America, Europe, Australia and Asia. In India, FUP has been implemented by many ISPs.

Q: How does airtel implement this policy?

A: airtel sets a monthly data transfer limit, this is different for different plans. Once you reach your data transfer limit, your speed will reduce as stated in your plan. Of course, at the start of your next monthly billing cycle, your monthly speed/ download limit will be reset.
Also during the month, you can continue to download all you want, there are no additional data transfer caps set by airtel. Downloads continue to be unlimited as they always were.

Q: How will I know when I have cross my download limits?

A: We will send you an email/sms when you reach 80% of your plan�s data transfer limit and again when you reach 100%. A majority of the users do not exceed the download limits as set in their plans and should not expect to receive such alerts as a norm.

Q: Is there FUP on all broadband plans?

A: FUP is applicable on all unlimited data transfer plans. The data transfer continues to be unlimited, albeit at reduced speeds after FUP. Like mentioned before, FUP limits are imposed to ensure that the best quality of broadband is available to the maximum number of internet users.